FAQ
| 1. When will my package be sent?
Your order will be shipped the same day.
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2 . How many days does shipping take? Within Austria 1-3 business days. EU-wide 2-4 business days. |
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3. Which shipping service provider will be used for my package and can it be tracked? We use GLS as our shipping service provider. Tracking information will be emailed to you once your order has been prepared for delivery. |
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4. Is there a minimum order value? No, we do not have a minimum order value, but the order value influences the shipping costs outside Austria. |
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5. How much does shipping cost? Austria: For orders under €75, shipping within Austria is €5.
Shipping is free for orders over €75.(up to 10kg)
Please note, for all orders over 10 kg there are additional shipping costs as shown below:
10 kg - 20 kg - 7,99EUR 20 kg - 30 kg 14,99EUR 30 kg - 60 kg 19,99EUR EU-I:
(Netherlands, Belgium, Denmark, Hungary, Poland, Slovakia, Slovenia, Czech Republic, Romania)
For orders under €25, shipping is €15,30
For orders over €25, shipping is €18,30
Shipping is free for orders over €95.(up to 10kg)
Please note, for all orders over 10 kg there are additional shipping costs as shown below:
10 kg - 20 kg - 22,99EUR 20 kg - 30 kg 33,90EUR 30 kg - 60 kg 39,99EUR EU-II:
(Portugal, Bulgaria, Finland, Sweden, Ireland, Spain)
From 25EUR the shipping is 25,10EUR Under 25EUR the shipping is 28,80EUR From an order value of 120EUR, shipping is FREE (up to 10kg) Please note, for all orders over 10 kg there are additional shipping costs as shown below: 10kg - 20kg 33,99EUR 20kg - 30kg 43,90EUR 30kg - 60kg 50,10EUR |
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6. What if something was damaged during transport? We must be notified immediately upon receipt of your package so that we can assess which items need to be exchanged or whether you as the customer will receive a credit. Please note that we require photos of the damaged box and products to avoid scams. |